INTERNATIONAL JOURNAL OF SOCIAL HUMANITIES SCIENCES RESEARCH (JSHSR)

Abstract


CITIZENS’ SATISFACITON FROM LOCAL SERVICES: THE CASE OF KONYA

The local administration units need to provide services appropriate for the demands and expectations of the fellow townsmen that ensure their satisfaction and trust. However, in the presentation of local services, it is almost a necessity to determine the extent to which the satisfaction of the citizens is realized and to put in place the necessary measures in this direction. In this context, the study aims to establish a kind of "Citizen Report Card" in Konya by measuring the satisfaction levels of citizens from local services. In this study, participants' level of satisfaction from local services is analyzed in terms of six important services which are "public transport services"; "electricity and lighting services"; "water and sewerage services"; "road and pavement services"; "cleaning and environmental health services" and "park, garden, and green area services". As a quantitative field survey, the study was performed according to the cross-sectional survey model. The survey was conducted with a total of 1200 people in Selçuklu, Meram, and Karatay districts of Konya Province between February 19, 2018 and March 2, 2018 by the method of a face-to-face interview.



Keywords
Citizen Report Card, Satisfaction, Citizen, Konya.



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