INTERNATIONAL JOURNAL OF SOCIAL HUMANITIES SCIENCES RESEARCH (JSHSR)

Abstract


INVESTIGATION OF THE EFFECTS OF INTERACTIONIST AND CARISMATIC LEADERSHIP ON EMPLOYEE SATISFACTION: A RESEARCH ON 5-STAR HOTELS IN ANKARA

In this study, the effects of charismatic leadership behaviours on the satisfaction of employees in hotel establishments were investigated. 389 people working in 26 five-star hotels in Ankara constitute the sample of this research. Data were analyzed with SPSS 23 program and 95% confidence level was used. According to the data obtained, a positive positive correlation was found between the Charismatic Leadership score and Employee Satisfaction score. It was found that males exhibited unusual behaviours, taking personal risks and charismatic leadership scores were higher than females. According to the educational background, undergraduate graduates have higher vision determination sub-dimension scores than primary education graduates. Primary school graduates have lower environmental sensitivity subscale scores than undergraduate and graduate / doctoral graduates. The graduate/doctorate graduates had higher behaviours, personal risk-taking and charismatic leadership subscale scores than the high school graduates. Expert etc. The sub-dimension scores of the employees exhibiting extraordinary behaviours, such as expert assistants, workers etc. it is higher than that of the staff. Employee Satisfaction Scale scores of the employees in the management staff are highest. There was no significant difference between age, marital status and length of service in terms of Charismatic Leadership Scale and Employee Satisfaction Scale



Keywords
Charismatic Leadership, Satisfaction, Leader



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